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Touchplayer hangs when opening file (Mac OS X)

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Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Thu Jun 14, 2018 10:46 am

I'm trying to open a project in touch player but it always hangs at 71% with no feedback. There are no issues with the project in regular touch... Other projects don't seem to have this issue Any help would be appreciated - I'm unclear where there would be any log files for this.
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby ben » Thu Jun 14, 2018 5:02 pm

Please contact us at support unless you can upload the file here, we will need a copy of the project file to debug.

Thanks
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Thu Jun 14, 2018 6:14 pm

ben wrote:Please contact us at support unless you can upload the file here, we will need a copy of the project file to debug.

Thanks


I've attached it here for now. I also tried it on touch player in windows and it hangs at the same point. Thanks ben.
Attachments
movementdetection.11.toe
(4.63 KiB) Downloaded 5 times
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Fri Jun 15, 2018 11:53 am

Just did a quick test - if I disable the video device in top than it loads without issue...
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