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FIXED: Crash with floating viewer

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FIXED: Crash with floating viewer

Postby kd5snu » Mon Sep 03, 2018 7:49 pm

I'm encountering a bug which only seems to show up and crash TD when I have a floating viewer open.

I'm not exactly sure what's triggering it. It seems to show up whenever I have an floating view open and go up or down a level, and occasionally whenever I try and close out of the floating viewer.

This showed up with version 24410 and 25000.


Windows 10 Pro x64 for Workstations
Intel i7-7700K
32 GB DDR4
Quadro P6000
TD Commercial Build 2018.25000
Attempted to go down a level
(165.2 KiB) Downloaded 35 times
Attempted to close viewer
(167.7 KiB) Downloaded 35 times
TUIO Input.toe
(4.74 KiB) Downloaded 37 times
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Joined: Sun Oct 15, 2017 9:16 pm
Location: Houston, TX, USA

Re: Crash with floating viewer

Postby ben » Tue Sep 04, 2018 3:24 pm

Thanks for the report, we will look into the .dmp files.
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Posts: 2599
Joined: Thu Nov 08, 2007 6:55 pm
Location: Toronto

Re: Crash with floating viewer

Postby rob » Fri Sep 07, 2018 9:20 am

This will be fixed in the next posted build. (2018.25770+)
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Re: FIXED: Crash with floating viewer

Postby sapphone » Mon Aug 19, 2019 4:30 pm

I am also experiencing this problem even though I have the most recent build from August 2019. Every time I go to open a separate floating viewer, my computer freezes and I have to quit TD. Sometimes it whites out the entire screen as well. When I check the Task Manager nothing seems to be overloaded and this happens even when TD is the only program running.

Sager laptop
Model NP8952

- 7th Generation Intel® Core™ i7-7700HQ Processor ( 6MB Smart Cache, 2.80GHz)
- 15.6" Full HD IPS, Wide View Angle 72% NTSC Matte Display (1920 x 1080)
- NVIDIA GeForce GTX 1070 GPU with 8GB GDDR5 Video Memory (Max-Q design)
- IC Diamond Thermal Compound - CPU + GPU
- Windows® 10 Pro 64-Bit Edition Preinstalled
- 32GB Dual Channel DDR4 SDRAM at 2400MHz - 2 X 16GB
- 1TB Samsung 960 EVO M.2 PCIe NVMe SSD
- 250GB Samsung 850 EVO Series SATA3 Solid State Disk Drive
- Intel Dual Band Wireless-AC 3168 AC Wireless LAN + Bluetooth Module
Posts: 1
Joined: Fri Sep 15, 2017 2:56 am

Re: FIXED: Crash with floating viewer

Postby selina » Wed Aug 21, 2019 4:50 pm

Hi Sager

Can you check that you have installed the latest drivers for your graphics card?

If a driver update does not fix your issue. Then please check if you get this issue with the default TD file or with particular projects. If it is only happening for particular files, please post your .toe or send it to support@derivative.ca.

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Joined: Tue Nov 13, 2007 1:15 am

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