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RESOLVED: Bug Report - Unable to Launch TD

PostPosted: Sun Aug 12, 2018 3:39 am
by morayon
Hey,

Yesterday I updated my GPU drivers to the latest (18.8.1 from AMD).
Using Windows 10 Version 10.0.16299 Build 16299
I have two Radeon R9 200
Today TD doesn't launch, process shuts itself off after launch automatically.

I'm on 099.2018.22800 and now I'm trying to update to 25000 and check if the issue persists.

Will update how it goes..

\\Updated to 25000 and the issue still occurs.
Here is the Event Viewer Log:
2122465971672633305
4
APPCRASH
Not available
0
touchdesigner099.exe
1.0.0.1
5b685c5a
atio6axx.dll
24.20.13001.1010
5b63868e
c0000005
0000000000d47c7d


\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25F1.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER276A.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER278B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER279C.tmp.txt
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_touchdesigner099_387ed3ee9072a0a93c40c968a73b9f5636b4dab7_c3e071ec_25a92c5a

0
8ebd7ed3-3eb1-497a-8a07-1c09c3d62e49
268435456
06fd33d416b4c2006d74838e5166cfd9

\\\
Last Update for now -
I rolled back to the previous AMD Drivers and the issue is resolved. The atio6axx.dll which crashes the system must be different in the new driver version.

Thank you for all your amazing work and dedication to this software.
<3

Re: Bug Report - Unable to Launch TD

PostPosted: Mon Aug 13, 2018 1:29 pm
by ben
Thank you for the detailed report. We don't have R9 200 GPU for testing but we will try to reproduce with another AMD card and contact them if we can isolate the bug.

Can you tell me what the "previous version" of drivers is that works for you?

Re: Bug Report - Unable to Launch TD

PostPosted: Mon Aug 13, 2018 7:26 pm
by morayon
Hi Ben,

Thanks for replying!
Currently installed and operating version is 18.5.1. It may have broken even prior to 18.8.1 but I wouldn't know as I've just updated.


Please let me know if there's anything else I can add that will help.

Otherwise, I'll just stay tuned to the fix as I'd definitely like to keep up using TD as well as the latest drivers, but no biggie.

Thanks again,

Re: Bug Report - Unable to Launch TD

PostPosted: Thu Aug 16, 2018 1:29 pm
by malcolm
Odds are the fix will be in an even newer AMD driver version, since the crash is occurring in their drivers. We'll try to reproduce and report it to them though.

Re: Bug Report - Unable to Launch TD

PostPosted: Fri Aug 17, 2018 6:34 am
by morayon
Thanks Malcolm,
I'll stay tuned to driver updates.

Cheers,

Re: RESOLVED: Bug Report - Unable to Launch TD

PostPosted: Tue Aug 28, 2018 7:37 am
by morayon
Hi Fam,

Just FYI:
18.8.2 does not solve this problem.
18.5.1 does indeed work fine @6zaynh

Thanks,

Re: RESOLVED: Bug Report - Unable to Launch TD

PostPosted: Tue Sep 04, 2018 5:15 pm
by malcolm
Thanks for the extra info. I've added checks to TD on startup error when these drivers are installed, and reported the issue to AMD.

Re: RESOLVED: Bug Report - Unable to Launch TD

PostPosted: Wed Sep 05, 2018 2:12 pm
by morayon
Hi Malcom,

You're welcome,
I went ahead and bought a new GTX 1060 so should be just fine from now on :lol:
Thank you for looking into it anyway!