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Preference Window Doesn't Respond When dragged to second Mon

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Preference Window Doesn't Respond When dragged to second Mon

Postby mouren » Wed Jun 05, 2019 11:48 pm

Windows 10, TD 2019.15840

When I drag the Preference dialog into my secondary monitor, the tabs at top will stop responding. I won't be able to click on them. Also, the window becomes un-draggable.

However, once I move my mouse down and run it over any of the drop down menus, the dialog is ok again.

Not a super urgent bug, but just thought I should let u know. :D
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Re: Preference Window Doesn't Respond When dragged to second

Postby ben » Mon Jun 10, 2019 2:27 pm

Could you tell us the GPU and monitor configuration? Are you on workstation or laptop?

Thanks
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Re: Preference Window Doesn't Respond When dragged to second

Postby mouren » Mon Jun 10, 2019 4:37 pm

I am running on a 17 inch MSI laptop with a gtx 980(desktop version). I am outputting to my 2nd monitor via the HDMI port. Both of my laptop screen and 2nd monitor are running at 4k. The 2nd monitor is a 27 inch LG 4k monitor. Can't remember the model number exactly.

Thank you
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Re: Preference Window Doesn't Respond When dragged to second

Postby ben » Wed Jun 12, 2019 11:44 am

MSI have been known to ship with a lot of bloatware that does cause problems from time to time.

Namely the 'Nahimic driver' has caused unresponsiveness or worse crashing. Could you try uninstalling any bloatware that isn't crucial?

Discussion here:
http://derivative.ca/Forum/viewtopic.php?f=12&t=13260&p=50663&hilit=MSI+bloatware#p50663

You can also search for "MSI Bloatware" to get some more discussion on this topic.
If it doesn't help, let us know.
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Re: Preference Window Doesn't Respond When dragged to second

Postby mouren » Fri Jun 14, 2019 1:53 pm

Hi Ben,

I didn't know that driver was a bloatware. It's uninstalled now, and it has had no effect. But I am glad that the bloatware is gone :D

I did notice another thing with the preference dialogue when dragged to the second screen, the drop down arrows disappear off the window, ONCE when I mouse over them and it comes back to life. Please see attached screen shots. Maybe that will give some clue as to where the problem is?

Thank you.
Attachments
2nd Monitor.png
2nd Monitor.png (220.79 KiB) Viewed 375 times
Primary Monitor.png
Primary Monitor.png (93.26 KiB) Viewed 375 times
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Re: Preference Window Doesn't Respond When dragged to second

Postby ben » Fri Jun 14, 2019 5:20 pm

Could you tell us the "Display scaling" settings of both monitors. And as a litmus test, could you make them both 100% and let us know if the problem goes away. My hunch is that display sclaing is messing with panel coordinates.
Attachments
displaySettings.png
displaySettings.png (20.56 KiB) Viewed 368 times
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Re: Preference Window Doesn't Respond When dragged to second

Postby mouren » Fri Jun 14, 2019 8:33 pm

Hi Ben,

You are right. If I run both monitors at 100% scaling, everything is ok.

However, that's not a realistic use case. My primary monitor is a 17 inch, my 2nd monitor is a 27 inch, both running at 4k 60hz. And both running at different scaling is expected.

Hope this helps. Please let me know if you need any other info from me.

Thank you.
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Re: Preference Window Doesn't Respond When dragged to second

Postby ben » Tue Jun 18, 2019 4:44 pm

I understand its no a realistic use case, but we hopefully now can reproduce your issue and get to the bottom of it. Thanks for checking.
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Re: Preference Window Doesn't Respond When dragged to second

Postby mouren » Wed Jun 19, 2019 2:55 pm

Sounds good! Please let me know if I can help any further with the debugging.


Thank you!
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