Login | Register 
FEATURES
APPLICATIONS
DOWNLOADS
EDUCATION
BLOG
WIKI
FORUM
STORE

VDI TOP always hangup

Report bugs so we can squash them!

VDI TOP always hangup

Postby aokey » Wed Aug 14, 2019 10:46 pm

Hello,

The Video Device In TOP always hangup when I select DirectShow(WDM) and change the device.
I cant attach the crash report because TD did not export it.

Windows10
Build 2019.18300

thank you,
aokey
 
Posts: 27
Joined: Mon Mar 07, 2016 1:32 am

Re: VDI TOP always hangup

Postby ben » Fri Aug 30, 2019 3:21 pm

When TD is hanging, you can go to task manager and find the TD process , right-click and select Create Dump File. This file will be large but it .zips up very well. Please send that to support.

Do you have all Windows updates applied? Does your camera require drivers?
User avatar
ben
Staff
 
Posts: 2599
Joined: Thu Nov 08, 2007 6:55 pm
Location: Toronto

Re: VDI TOP always hangup

Postby aokey » Mon Sep 02, 2019 6:42 am

Hi Ben,

Yes, I've already applied latest Windows updates.

I tried to attach the dump file at here, but I couldn't did it because of the file is so big (1.4GB).
How should I upload this?
aokey
 
Posts: 27
Joined: Mon Mar 07, 2016 1:32 am

Re: VDI TOP always hangup

Postby malcolm » Wed Sep 04, 2019 7:29 pm

If you zip it you should be able to make it far smaller. From there, you can use dropbox or google drive to send it over.
User avatar
malcolm
Staff
 
Posts: 4424
Joined: Tue Nov 13, 2007 1:11 am

Re: VDI TOP always hangup

Postby aokey » Thu Sep 05, 2019 12:26 am

Hi malcolm,

I uploaded the dump file on the following address.
https://5.gigafile.nu/0912-kc1b74a9e551 ... a463a6dc72
aokey
 
Posts: 27
Joined: Mon Mar 07, 2016 1:32 am

Re: VDI TOP always hangup

Postby malcolm » Thu Sep 12, 2019 2:28 pm

Hey, can you put this on dropbox or google drive instead? The link seems to be broken but it's also full of ads and I'm not 100% sure where to click :)
User avatar
malcolm
Staff
 
Posts: 4424
Joined: Tue Nov 13, 2007 1:11 am

Re: VDI TOP always hangup

Postby aokey » Sat Sep 14, 2019 12:06 am

Hi malcolm,

I uploaded the dump file on google drive. Please download from here.
https://drive.google.com/open?id=1mmKZX ... ChWn1qInpA
aokey
 
Posts: 27
Joined: Mon Mar 07, 2016 1:32 am

Re: VDI TOP always hangup

Postby lucesintetica » Sun Sep 15, 2019 1:29 pm

my cam doesn't work too...
is a cheap camera always worked, in directshow usb appear void so, when i switch on usb, i've to enable in option "device" too,despite this the render buffer is black.
No way to open my cam.
lucesintetica
 
Posts: 44
Joined: Mon Nov 19, 2012 5:21 am


Return to Bugs

Who is online

Users browsing this forum: pieeer and 15 guests